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booking rules for veeno


After making a reservation, you will receive a confirmation email. The confirmed booking will generate a number that is required to amend the reservation online or update us on further information you wish to communicate (e.g. dietary requirements). Tables are selected according to the availability. We cannot guarantee a particular table, please contact the venue directly for any preferences.

A card authentication (generally £5 to £10pp) or deposit may be required for groups of six or more, depending on the day and time of your enquiry.


For any event privatising the whole venue or a section (for larger groups), a deposit is required to secure the booking and in the case of a minimum spend, the balance can be requested to be paid prior to the event date.


You can cancel an online reservation no later than 24 hours of the reservation date. This can be done online or emailing the venue directly.

In the event a card authentication has been given to secure a group booking and the customer cancels within 24 hours of the booking's date & time, Veeno reserves its right to invoice the customer of the amount from the card authentication.


In the case of a privatisation of the venue, the deposit is 100% refundable 30 days prior to the event date. If the cancellation occurs between 14 to 30 days of the event date, 50% of the minimum spend amount invoiced will be retained, if the cancellation occurs within 14 days of the event date, 100% of the amount will be retained.



Your reservation is kept for 15 minutes after the booking time. Further delay can cause your booking to be cancelled. We recommend contacting the venue directly to forewarn them of any delay.



By reserving a table, you agree to assume full responsibility of the information provided and its accuracy.



Veeno will not transfer or distribute your personal information to third parties, if that is not required by law. By booking online, you agree to sign up to Veeno’s newsletter and occasionally get our news. You can unsubscribe in seconds.


When using your personal data we promise:

We will take proper care of your data and will treat it like our own.

We will only use your data to deliver and improve the Veeno experience.

We will not send you spam. Only you decide what and how you hear from us.

We won’t keep your data longer than we need it.

We are committed to protecting your privacy and security. If you have any questions about how we look after your privacy, email us at


Where we process your data Veeno is the Data Controller while you are the Data Subject. As the Data Controller we rely on the following legal bases to process your data:


The use of your data is necessary to perform the agreement you have with us. For example to accept an order, collect payment, ship your wine and deal with after sales service such as returns, refunds and exchanges.


We may use your data for our legitimate interests. For example to improve the products and service we offer, to update and adapt our website and to use your data for fraud protection or legal purposes.

How we use your data

We use your personal data to deliver our service to you in different ways. You don’t have to share any of this data with us but if you don’t, you may not be able to use our website or buy wine from us and you may not receive our best possible service.

Your Name and Contact Details, we use this data to:

Deliver your order. We need to use this data to perform our contract with you.

Send you messages, by email or SMS about your order. We need to use this data to perform our contract with you.

Send you information by email, SMS or post about our products, offers, services and promotions. We do this to keep you informed so you get the best possible experience. We only do this with your permission. You can withdraw or amend permission at any time by visiting your account on our website or by giving us a call.

Prevent and detect fraud. We do this to protect both you and Veeno.

Your Payment Information, we use this data to:

Take payments and give refunds. We need to use this data to perform our contract with you.

Prevent and detect fraud. We do this to protect both you and Veeno.

Order History, Favourites, Preferences we use this data to:

Provide relevant products, services and promotions. We do this to ensure we are giving you what you want.

How and when you use our website, the pages you visit and interactions you make, your ip address and device type, we use this data to:

Analyse and optimise the way our website works. We do this to offer you the best possible experience.

Detect, prevent and investigate any attempt to hack our website or systems. We do this to protect both you and Veeno.

If and when an e-mail is delivered to you, if it is opened and if any links in the email are clicked, we use this data to:

Analyse, optimise and improve our email campaigns. We do this to provide you with relevant products, services and promotions.

We also take personal data and remove anything that connects it to you – this is called “anonymisation”. We then use this alongside other anonymous data in order to undertake analysis and research to improve the products and services we offer. To do this we share this anonymous data with third parties. These third parties will not see any personal data about you at all.


We will not keep your data for longer than we need it. We do need to keep your data in the following circumstances:
While your account with us remains open, or

As long as it is needed to provide services to you such as returns or refunds, or

Where it may be required to meet legal obligations, resolve disputes and to detect and prevent fraud.


We will not sell any of your data to any other party.

We may share your personal data with other organisations or companies. We will only share this data so that we can perform our contract with you or to optimise, improve or personalise the products and services we offer.

The types of organisation or companies we share your data with are:

Companies that deliver your wine to you.

Companies that enable us to complete your order such as credit card companies, banks and payment providers.

Fraud prevention companies.

Where the law requires, the police or other law enforcement agencies.

Specialist companies that host our website and systems or help us with our marketing.

We also share data that we anonymise, to make sure it does not identify you, with third parties to undertake analysis and research to help us improve the products and services we offer.


We will only send you marketing messages by email if you have agreed to receive them.


Veeno undertakes various types of online advertising. Some of this advertising may be based on information we have about you and your use of Veeno. We do this with using a variety of techniques such as tracking pixels, tags and cookies.

The actual adverts and the content you see may be based upon data we hold about you. We do this to ensure we are offering you the most appropriate products and services.


We may change our privacy notice from time to time. When we do change this notice we will update this page to reflect the changes.

Where we make significant changes to the notice we will inform you via email. You can then review the changes and decide whether or not you wish to continue using Veeno.

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